That Buyers Agenct Chick

Effective Date: 1 October 2024

At That Buyers Agent Chick (referred to as "we", "us", or "our"), we are committed to protecting your privacy and the confidentiality of your personal information. This Privacy Statement outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. What Information Do We Collect?

We may collect the following types of personal information:

- Contact details: Name, address, phone number, email address

- Property details: Information regarding properties you are interested in purchasing

- Financial information: Information required for assessing your eligibility to purchase property (e.g., budget, financing)

- Transaction information: Records of your communications and transactions with us

- Other personal information: Information you provide to us voluntarily (e.g., preferences, interests)

2. How Do We Collect Your Information?

We collect personal information directly from you in a variety of ways, including:

- When you engage us as your buyer’s agent

- Through our website, forms, and emails

- During phone calls and meetings

- Via social media platforms

- When you subscribe to our newsletters or marketing materials

In some cases, we may also collect information from third parties, such as property service providers, financial institutions, or publicly available sources, where it is necessary for our services.

3. Why Do We Collect and Use Your Information?

We collect and use your personal information for purposes including, but not limited to:

- Assisting you in purchasing property

- Communicating with you regarding properties, services, or transactions

- Conducting property searches, due diligence, and related services

- Managing legal, compliance, and regulatory obligations

- Sending you marketing materials (with your consent)Improving our services and client experience

4. Who Do We Share Your Information With?

We do not sell or share your personal information with third parties for marketing purposes. However, we may disclose your personal information to:

- Property sellers, agents, and service providers involved in your property purchase

- Financial institutions or brokers facilitating your property purchase

- Professional advisors (e.g., lawyers, accountants) to assist with the transaction

- Regulatory bodies, if required by law

- Third-party contractors who assist us in delivering our services (e.g., IT providers, marketing agencies)

Where we use third-party service providers, we ensure that they handle your personal information in accordance with our privacy standards.

5. How Do We Protect Your Information?

We take reasonable steps to ensure your personal information is secure from unauthorized access, misuse, or disclosure. This includes the use of secure servers, encryption, and strict access controls. We retain your information for as long as necessary to fulfil the purposes outlined in this Privacy Statement, and as required by law.

6. Access to and Correction of Your Information

You have the right to access and correct the personal information we hold about you. To do so, please contact us at the details provided below. We will take reasonable steps to respond to your request in a timely manner.

7. Marketing Communications

From time to time, we may send you marketing communications that we believe may be of interest to you. You can opt out of these communications at any time by following the "unsubscribe" link in the emails or by contacting us directly.

8. Cookies and Website Usage

Our website may use cookies to improve user experience and track usage data. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

9. Changes to This Privacy Statement

We reserve the right to update this Privacy Statement at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.

10. Contact Us

If you have any questions or concerns about how we handle your personal information or if you would like to make a complaint, please contact us at:

That Buyers Agent Chick

Email: [email protected].au

Phone: 0406 330 289

We will address your query or concern as promptly as possible.